Patient Access & Scheduling Specialist

New Mexico Orthopaedic Associates P C; Albuquerque (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

New Mexico Orthopaedic Associates P C is seeking a detail‑oriented clinic scheduler responsible for making and rescheduling patient appointments across multiple channels. You will process referrals, register new patients, and ensure data accuracy while aligning with physician protocols.

The role requires strong customer service, clear communication with multiple departments, and proficiency with scheduling software.

Qualifications

• High School Diploma or GED and two years of relevant experience.
• Pre-verification and medical scheduling experience in a medical office setting preferred.
• Ability to read, write and speak English; Spanish language skills preferred.

Responsibilities

• Schedules, coordinates, and reschedules appointments for new and established patients.
• Responds to appointment requests via phone, text, website, or fax.
• Maintains patient demographics and new patient registration.
• Ensures adherence to physician protocols and HIPAA guidelines.
• Communicates changes to staff and coordinates with team members.

Skills

Exceptional customer service

Critical thinking

Phone skills

English language proficiency

Spanish preferred

Education

High School Diploma or GED

Tools

Microsoft Office

EHR system

Scheduling software

Job description

New Mexico Orthopaedic Associates P C is seeking a detail‑oriented clinic scheduler responsible for making and rescheduling patient appointments across multiple channels. You will process referrals, register new patients, and ensure data accuracy while aligning with physician protocols.

The role requires strong customer service, clear communication with multiple departments, and proficiency with scheduling software.