Patient Communications Operator – Evenings

103 Rochester General Hospital; City of Rochester (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking a Switchboard Operator to handle call management, monitor emergency lines, and support patient and staff communication in the Switchboard department.

The role requires excellent interpersonal skills, the ability to work evenings with rotating weekends, and strong computer/typing skills (min 35 wpm). This full-time, on-site position lives at 1425 Portland Avenue.

Qualifications

• Two (2) years customer service experience, preferably in a fast-paced environment.
• Demonstrated compassion, empathy and customer service skills.
• Strong verbal and written communication skills, including clear diction.
• Ability to multitask and work under rigorous pressure.
• Proficient in use of computers; must type a minimum of 35 wpm.
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire.

Responsibilities

• Call Management: answer incoming/outgoing/internal calls, prioritize STAT or emergency calls, connect calls to personnel, monitor alarm panels, and provide over-head pages for disaster situations.
• General Assistance: provide patient information via computer/reports, update department schedules, and perform miscellaneous duties as requested by the manager.

Skills

Customer service experience

Communication skills

Multitasking abilities

Typing 35 wpm

Computer literacy

Job description

Rochester Regional Health in Rochester, NY is seeking a Switchboard Operator to handle call management, monitor emergency lines, and support patient and staff communication in the Switchboard department.

The role requires excellent interpersonal skills, the ability to work evenings with rotating weekends, and strong computer/typing skills (min 35 wpm). This full-time, on-site position lives at 1425 Portland Avenue.