Patient Communications Specialist — 2nd Shift (Evenings/Weekends)

Mayo Clinic; Rochester (MN); Vor Ort; USD 26.000 - 37.000; Teilzeit

Benefits dieser Stelle

Medical plans

Delta Dental or reimbursement option

Vision plan

Pre-Tax Savings: HSA and FSAs

Competitive retirement package

Zusammenfassung

Mayo Clinic is seeking a Hospital Operator in Rochester, MN to handle high-volume calls from patients, visitors and staff. The role requires excellent communication, accuracy and the ability to triage and direct inquiries quickly.

Responsibilities include using directories and applications to distribute information, paging staff when needed, and maintaining composure during peak times while supporting a 24/7 Telecommunication Center environment.

Qualifikationen

• High school diploma or GED required.
• Minimum 2 years customer service experience.
• Experience with multi-line telephone systems.
• Ability to search phonetically in a database.

Aufgaben

• Handle incoming calls from patients, visitors, staff and the public.
• Triage calls and page staff as needed.
• Use electronic directory, websites, apps and reference material to route information.
• Search phonetically in the database for information.

Kenntnisse

Multi-phone line experience

Customer service

Strong communication skills

Attention to detail

Ability to work under pressure

Teamwork and independence

Ausbildung

High school diploma or GED

Tools

Computer keyboarding

Jobbeschreibung

Mayo Clinic is seeking a Hospital Operator in Rochester, MN to handle high-volume calls from patients, visitors and staff. The role requires excellent communication, accuracy and the ability to triage and direct inquiries quickly.

Responsibilities include using directories and applications to distribute information, paging staff when needed, and maintaining composure during peak times while supporting a 24/7 Telecommunication Center environment.