Evening Hospital Switchboard & Communications Operator

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 28,000 - 46,000; Full time

Job summary

United Health Services (UHS) in New York’s Southern Tier seeks a Telephone Operator to connect patients, families, providers, and care teams by answering and routing calls, supporting emergency communications, and sharing information quickly.

The role emphasizes confidentiality, patient safety, and a welcoming experience. The position is based at UHS Binghamton General Hospital with an evening rotational shift and 40 hours per week.

Qualifications

• High School Diploma or equivalent.
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public.
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role.

Responsibilities

• Operate multi-line telephone and communication systems to direct incoming calls accurately and efficiently across hospital departments, ensuring timely connection for patients, staff, and external callers
• Coordinate overhead paging, digital pager, and mobile communication requests to support rapid response and hospital-wide communication needs
• Initiate and manage emergency codes, alarms, and alert systems to support patient safety and critical response workflows
• Contact on-call personnel, physicians, and clergy to facilitate timely care coordination and support services
• Maintain control and accurate tracking of hospital keys, pagers, and communication devices to support operational continuity
• Facilitate telephone system support, including reporting issues and distributing equipment to ensure uninterrupted communication capabilities
• Support security and front desk operations by serving as a communication hub and backup information resource during off-hours

Skills

Multiline phone handling

Communication skills

HIPAA knowledge

Customer service

Education

High School Diploma

Tools

Telephone system

Emergency paging systems

Job description

United Health Services (UHS) in New York’s Southern Tier seeks a Telephone Operator to connect patients, families, providers, and care teams by answering and routing calls, supporting emergency communications, and sharing information quickly.

The role emphasizes confidentiality, patient safety, and a welcoming experience. The position is based at UHS Binghamton General Hospital with an evening rotational shift and 40 hours per week.