Switchboard Operator

103 Rochester General Hospital; City of Rochester (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking a Switchboard Operator to handle call management, monitor emergency lines, and support patient and staff communication in the Switchboard department.

The role requires excellent interpersonal skills, the ability to work evenings with rotating weekends, and strong computer/typing skills (min 35 wpm). This full-time, on-site position lives at 1425 Portland Avenue.

Qualifications

• Two (2) years customer service experience, preferably in a fast-paced environment.
• Demonstrated compassion, empathy and customer service skills.
• Strong verbal and written communication skills, including clear diction.
• Ability to multitask and work under rigorous pressure.
• Proficient in use of computers; must type a minimum of 35 wpm.
• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire.

Responsibilities

• Call Management: answer incoming/outgoing/internal calls, prioritize STAT or emergency calls, connect calls to personnel, monitor alarm panels, and provide over-head pages for disaster situations.
• General Assistance: provide patient information via computer/reports, update department schedules, and perform miscellaneous duties as requested by the manager.

Skills

Customer service experience

Communication skills

Multitasking abilities

Typing 35 wpm

Computer literacy

Job description

JOB TITLE: SWITHCBOARD OPERATOR

STATUS: FULL TIME

LOCATION: RGH 1425 PORTLAND AVENUE ROCHESTER, NY 14621

DEPARTMENT: SWITCHBOARD

SCHEDULE: EVENINGS, ROTATING WEEKENDS

REQUIRED SUMMARY

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

RESPONSIBILITIES

Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)

General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

MINIMUM QUALIFICATIONS

• Two (2) years customer service experience, preferably in a fast-paced environment setting
• Demonstrated compassion, empathy and customer service skills
• Strong verbal and written communication skills, including excellent diction and articulation
• Ability to multitask and work under rigorous pressure
• Proficient in use of computers; must be able to type a minimum of 35 wpm

PREFERRED QUALIFICATIONS

• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$17.25 - $19.89

CITY

Rochester

POSTAL CODE

14621

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.