Patient Communications Operator — Call Center Specialist

Iaw, Inc.; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare services provider is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility in New York. The role involves answering incoming calls, routing them to appropriate departments, and providing general information to callers. Candidates should have strong communication skills and the ability to work efficiently in a fast-paced environment. This position requires flexibility in scheduling, with options for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, call center operations, or telecommunications preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming telephone calls in a timely and professional manner.
• Route calls to the appropriate hospital departments or personnel.
• Provide general information to callers regarding hospital services and locations.

Skills

Strong verbal communication skills

Attention to detail

Ability to work in a fast-paced environment

Customer service skills

Education

High school diploma or equivalent

Job description

A healthcare services provider is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility in New York. The role involves answering incoming calls, routing them to appropriate departments, and providing general information to callers. Candidates should have strong communication skills and the ability to work efficiently in a fast-paced environment. This position requires flexibility in scheduling, with options for evenings, weekends, and holidays.