Patient Communications Operator - Urology

OneOncology; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day 1

Dental

Vision

Life Insurance

Disability insurance

401k Plan

Generous PTO

8 paid holidays (2 floating)

Job summary

New York Cancer and Blood Specialists (NYCBS) is seeking a Patient Communications Operator stationed in Jackson Heights, NY. The role handles a high volume of calls, responds to inquiries, resolves issues, and responsibly enters data while safeguarding patient privacy under HIPAA guidelines.

The ideal candidate has at least one year in medical call center work, strong computer and customer service skills, and high school diploma. Spanish is a plus, and a friendly, clear communicator is essential.

Qualifications

• Experience in medical call center preferred.
• Excellent computer and customer service skills.
• High school diploma is required.
• Bilingual English/Spanish is a plus.
• Strong communication skills.

Responsibilities

• Answer high-volume calls.
• Respond to inquiries.
• Resolve issues.
• Enter data into the computer.
• Protect patient privacy per HIPAA.

Skills

Call center experience

Computer skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Education

High school diploma

Job description

Why Join Our Team?

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities. Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys.

Job Description:

Patient Communications Operator

Location:

Jackson Heights, NY

Hours:

5 / 8.5 Hour Shifts Mon-Fri 8:00a-5:30p

Organization:

New York Cancer and Blood Specialists (NYCBS)

Why Join Us?

At New York Cancer & Blood Specialists (NYCBS), we create an environment where dedicated professionals can thrive. Our team of expert oncologists, hematologists, and compassionate staff work across numerous locations with one shared mission: conquering cancer close to home. Through cutting-edge treatments, innovative research, and a patient-centered philosophy, we are redefining what’s possible in the fight against cancer and blood disorders. Join our growing organization and help us bring healing, hope, and advanced care to the communities we proudly serve.

Responsibilities

• Answer telephones at a high volume
• Respond to inquiries
• Resolve issues
• Enters data into the computer
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines

What we require:

• At least 1 years’ experience as a call center operator preferably in the medical field.
• Excellent computer and customer service skills.
• High school diploma required.
• Bilingual English/Spanish (a plus)
• Strong customer service skills.
• Excellent verbal and written communication skills

What we offer:

Salary: Starting at $22/hr based on experience and education

• Health insurance on day 1
• Dental
• Vision
• Life Insurance
• Short- and Long-term disability
• 401k Plan
• Generous PTO
• 8 paid holidays (2 floating)

Follow us:

Visit our website at: Nycancer.com Follow us on Facebook: NYCBS on Facebook

Equal Opportunity Employer Statement

*New York Cancer and Blood Specialists is an Equal Opportunity Employer.*

Company Locations

We continuously strive to keep care close to home for patients and their families. Our offices are conveniently located throughout the region, with locations across Long Island and Manhattan to serve you better. We deliver the best medical care possible with your well-being in mind. At NY Health, all of our patients are family.