TELECOMMUNICATION OPERATOR

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 18,000 - 25,000; Full time

Job summary

The Telecommunications Operator at St. Bernards Healthcare serves as the primary contact for hospital communications, handling switchboard duties, call routing, and on-call notifications. Strong computer and medical terminology skills are emphasized to support daily operations across the hospital network.

Experience in a call center or hospital setting is preferred, with an emphasis on clear communication and reliability in a high-volume environment.

Qualifications

• At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred.
• Proficiency with computers and technology.

Responsibilities

• The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities.
• It manages high-volume telephone traffic, coordinates on-call notifications, and provides timely information to internal and external customers.

Skills

Call center experience

Hospital switchboard

Proficiency with computers

Job description

Experience

At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.

• Physical
• This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
• Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer, adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

JOB SUMMARY

The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.