Voice Communications Specialist

Jobgether; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Jobgether is seeking a skilled Communications Operator to manage hospital calls, route to departments, and assist patients and professionals with information and support.

The role includes directory assistance, paging, telex/fax messaging, and using Excel and AI tools to support daily communication workflows within a healthcare setting.

Qualifications

• High school diploma or equivalent.
• 1 year call center/telephone operator or 2 years customer service experience.
• Understanding of networking and distributed computing concepts; familiarity with client-server configurations.
• Excellent communication and customer service skills; ability to interact with diverse callers.
• Ability to route calls, manage requests, and stay accurate and composed.
• Familiarity with telephone systems, paging equipment, and messaging technologies.
• Strong organizational skills and attention to detail in documenting calls.
• Ability to follow procedures and escalate emergencies.
• Working knowledge of computer applications and office equipment.
• Understanding of project management principles and coordinating communication tasks.
• Strong problem-solving and collaboration with healthcare professionals.
• Preferred: Healthcare experience.
• Ability to travel within the healthcare system.

Responsibilities

• Answer, screen, and route incoming and outgoing calls to appropriate departments.
• Provide directory assistance and information to patients, visitors, healthcare professionals, and external callers.
• Place and document calls for physicians and staff per procedures.
• Coordinate conference call requests and connect staff with conferencing services.
• Assist patients with dialing instructions and general questions.
• Respond to medical emergencies by activating paging systems per procedures.
• Support staff when paging systems are unavailable; implement backups.
• Operate telephone equipment and paging systems to maintain service continuity.
• Assist staff contacting on-call physicians when needed.
• Facilitate requests from external callers seeking medical assistance per protocols.
• Operate telex/facsimile systems and document messages.
• Maintain professional communication standards and protect information accuracy.
• Use tools including Microsoft Excel and AI-assisted apps to support workflows.

Skills

Call center experience

Customer service

Excellent communication

Multitasking

Networking concepts

Client-server configurations

Education

High school diploma or equivalent

Tools

Telephone systems

Messaging technologies

Office equipment

Microsoft Excel

AI-assisted productivity apps

Job description

Accountabilities

- Answer, screen, and route incoming and outgoing telephone calls, ensuring callers reach the appropriate departments, personnel, and services.

- Provide directory assistance, telephone system guidance, and accurate information to patients, visitors, healthcare professionals, and external callers.

- Place and document local, long-distance, and international calls for physicians and other hospital personnel in accordance with established procedures.

- Coordinate conference call requests and connect staff with appropriate conferencing services.

- Assist patients with telephone dialing instructions, placing calls, and answering general communication-related questions.

- Respond promptly to medical emergencies and crisis situations by activating paging systems and following established emergency communication procedures.

- Support hospital staff when paging systems are unavailable by making necessary program changes and implementing approved backup procedures.

- Operate telephone equipment, auxiliary telephone backup systems, messaging technologies, paging systems, and other communication tools to maintain service continuity.

- Assist staff in contacting on-call physicians and other designated healthcare personnel when clinical or operational needs arise.

- Facilitate requests from external callers seeking medical assistance by contacting the appropriate on-call physicians or healthcare services, following established protocols.

- Operate computer-based communication systems and office equipment, including facsimile systems and related messaging technologies.

- Send domestic and international telegrams using telex-format systems when required.

- Receive, record, track, and distribute incoming telex and facsimile messages accurately and efficiently.

- Maintain professional communication standards, protect the accuracy of information, and follow established policies and procedures.

- Use available digital tools, including Microsoft Excel and AI-assisted productivity applications, to support information management and daily communication workflows.

Requirements

- High school diploma or equivalent.

- At least one year of experience in a call center or telephone operator role, or two years of customer service experience.

- Solid understanding of networking and distributed computing concepts, with familiarity with client-server configurations.

- Excellent communication and customer service skills, including the ability to communicate clearly, professionally, and courteously with diverse callers.

- Ability to assess caller needs quickly, determine appropriate routing, and manage multiple requests while maintaining accuracy and composure.

- Familiarity with telephone systems, messaging technologies, paging equipment, and related communication tools.

- Strong organizational skills and attention to detail, particularly when documenting calls, recording messages, and handling time-sensitive requests.

- Ability to follow established procedures, respond appropriately to urgent situations, and elevate medical emergencies or other critical communication needs.

- Working knowledge of computer applications and office equipment, with the ability to learn new communication platforms and digital tools.

- Understanding of project management principles and the ability to coordinate communication-related tasks effectively.

- Strong problem-solving skills and the ability to work collaboratively with healthcare professionals, administrative teams, and other stakeholders.

- Preferred: Previous experience in healthcare or a related field.

- Ability to remain in a stationary position for extended periods and operate a computer and other office equipment.

- Ability to communicate and exchange accurate information consistently and, where required, travel throughout the healthcare system.

- Ability to lift or move up to 10 pounds in certain locations.

- Willingness to follow applicable workplace safety procedures and use required personal protective equipment.

- Ability to comply with applicable employment screening and workplace health requirements.

Benefits

- Comprehensive employee benefits: Access to a broad benefits package designed to support health, well-being, and long-term financial security.

- Professional development: Opportunities to build communication, customer service, and technical skills in a complex healthcare environment.

- Career growth opportunities: Potential to explore future roles across a large, multidisciplinary healthcare organization.

- Meaningful work: The opportunity to support patient care by facilitating reliable communication among patients, physicians, and healthcare teams.

- Structured weekday schedule: The detailed role information specifies a Monday–Friday day shift, with no weekends or holidays.

- Healthcare environment experience: Gain exposure to clinical and operational workflows while developing skills applicable to healthcare administration and communications.

- Collaborative workplace: Work alongside healthcare professionals and administrative teams committed to service quality and patient support.