TELEPHONE OPERATOR / SWITCHBOARD OPERATOR

Iaw, Inc.; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare services provider is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility in New York. The role involves answering incoming calls, routing them to appropriate departments, and providing general information to callers. Candidates should have strong communication skills and the ability to work efficiently in a fast-paced environment. This position requires flexibility in scheduling, with options for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, call center operations, or telecommunications preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming telephone calls in a timely and professional manner.
• Route calls to the appropriate hospital departments or personnel.
• Provide general information to callers regarding hospital services and locations.

Skills

Strong verbal communication skills

Attention to detail

Ability to work in a fast-paced environment

Customer service skills

Education

High school diploma or equivalent

Job description

Description

Innovation At Work, Inc. is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility. Operators will provide professional telephone services by answering incoming calls, routing calls to appropriate departments, and assisting callers with general information.

This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional and courteous demeanor.

Key Responsibilities

• Answer incoming telephone calls in a timely and professional manner
• Route calls to the appropriate hospital departments or personnel
• Provide general information to callers regarding hospital services and locations
• Assist with paging and emergency communications when required
• Maintain accurate communication logs and records
• Respond calmly and effectively during high call volume periodsProvide courteous and helpful assistance to patients, visitors, and hospital staff
• Follow established communication procedures and privacy guidelines

Requirements

• High school diploma or equivalent required
• Previous experience in customer service, call center operations, or telecommunications preferred
• Strong verbal communication skills and clear speaking voice
• Ability to handle multiple calls and prioritize tasks efficiently
• Ability to remain calm and professional during busy or stressful situations
• Strong attention to detail and organizational skills
• Basic computer skills
• Ability to work flexible schedules including evenings, weekends, and holidays
• Ability to complete required training and comply with facility policies