Patient Check-In Specialist — Caring Front Desk

UnitedHealth Group; Boston (MA); Sur place; USD 22 000 - 40 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical Plan options

Dental, Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Résumé du poste

UnitedHealth Group is seeking a Patient Check-In Representative in Chestnut Hill, MA, to greet patients, verify demographics and insurance, collect payments, and support clinic operations. The role requires strong customer service, cash handling, and adherence to privacy policies.

The position is full-time, 40 hours per week, with standard clinic hours. The ideal candidate will have a High School Diploma or GED, at least 1 year of customer service experience, and solid computer skills.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• Intermediate level of computer proficiency

Responsabilités

• Completes check-in and health screening for patients arriving for appointments, directing them per service line standards.
• Verifies and updates patient demographics and insurance information; may enter referral information.
• Collects payments, co-pays and past due balances; posts payments to the correct account and date of service.
• Performs daily cash handling and end-of-day reconciliation, balancing deposits and related forms.
• Maintains HIPAA privacy and ensures appropriate handling of protected health information.

Connaissances

Customer service experience

Basic computer skills

Formation

High School Diploma/GED

Description du poste

UnitedHealth Group is seeking a Patient Check-In Representative in Chestnut Hill, MA, to greet patients, verify demographics and insurance, collect payments, and support clinic operations. The role requires strong customer service, cash handling, and adherence to privacy policies.

The position is full-time, 40 hours per week, with standard clinic hours. The ideal candidate will have a High School Diploma or GED, at least 1 year of customer service experience, and solid computer skills.