Patient Check-In & Front Desk Specialist

UnitedHealth Group; Newton (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical Plan options along with Health

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, etc

Job summary

Optum, part of UnitedHealth Group, is seeking a Patient Check-In Representative in Chestnut Hill, MA. This role requires greeting patients, performing health screenings, verifying demographics and insurance, and handling payments in a high-volume medical setting.

You will support the medical team, ensure accurate registrations, and process referrals and documentation in Epic. The position offers a stable schedule and daily cash handling responsibilities in a dynamic healthcare environment.

Qualifications

• 1+ years of customer service experience.
• Intermediate level of computer proficiency.

Responsibilities

• Greet patients and check in, verify health screenings and direct to service lines.
• Verify demographics and insurance; update information in the Practice Management System.
• Collect payments and balance outstanding amounts.
• Process registrations, waivers, and referrals in Epic as required.

Skills

Customer service experience

Computer proficiency

Education

High school diploma/GED

Job description

Optum, part of UnitedHealth Group, is seeking a Patient Check-In Representative in Chestnut Hill, MA. This role requires greeting patients, performing health screenings, verifying demographics and insurance, and handling payments in a high-volume medical setting.

You will support the medical team, ensure accurate registrations, and process referrals and documentation in Epic. The position offers a stable schedule and daily cash handling responsibilities in a dynamic healthcare environment.