Patient Check-In Specialist: Caring, Accurate Registration

Optum; Chestnut Hill (TN); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum is hiring a Patient Check-In Representative in Chestnut Hill, MA. The role involves greeting patients, performing health screenings, verifying demographics and insurance, and ensuring accurate registration in the system.

You will handle payments, balance cash, and support billing processes as part of a larger care coordination team. Must have at least a high school diploma and 1+ year of customer service experience, with solid computer skills and EMR proficiency.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Intermediate computer proficiency.

Responsibilities

• Complete check-in and health screening for patients.
• Verify demographics and insurance information in the Practice Management System.
• Collect payments and post them to the patient’s account; balance daily deposits.
• Perform daily cash handling and end-of-day reconciliation procedures.
• Protect patient privacy and follow HIPAA policies when handling PHI.

Skills

Customer service

Communication skills

Education

High School Diploma/GED

Tools

EMR proficiency

Job description

Optum is hiring a Patient Check-In Representative in Chestnut Hill, MA. The role involves greeting patients, performing health screenings, verifying demographics and insurance, and ensuring accurate registration in the system.

You will handle payments, balance cash, and support billing processes as part of a larger care coordination team. Must have at least a high school diploma and 1+ year of customer service experience, with solid computer skills and EMR proficiency.