Patient Check-In & Billing Support Specialist

Jobtome; Chelmsford (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Medical Plan options

Dental and Vision insurance

401(k) plan

Education reimbursement

Job summary

UnitedHealth Group's Optum division is seeking a Patient Check-In Representative in Chelmsford, MA to greet patients, perform health screenings, verify demographics and insurance, and process registrations and payments. The role requires accuracy, HIPAA compliance, and customer-focused service within a fast-paced medical office environment.

Responsibilities include insurance verification, demographic updates, handling deposits, and coordinating with billing and clinical teams.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing experience in healthcare.
• Proficiency with Microsoft Office (intermediate level).

Responsibilities

• Completes check-in and health screening for patients.
• Verifies demographics and insurance; updates records in Epic.
• Collects payments and balances daily cash.
• Performs end-of-day cash reconciliation and deposits.
• Provides patient information, coordinates interpreters and transportation.

Skills

Customer service

Microsoft Office

Education

High School Diploma/GED

Tools

Epic

Job description

UnitedHealth Group's Optum division is seeking a Patient Check-In Representative in Chelmsford, MA to greet patients, perform health screenings, verify demographics and insurance, and process registrations and payments. The role requires accuracy, HIPAA compliance, and customer-focused service within a fast-paced medical office environment.

Responsibilities include insurance verification, demographic updates, handling deposits, and coordinating with billing and clinical teams.