Patient Check-In & Front Desk Coordinator

BRAIN AND SPINE CENTER PLC; Chandler (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Dental insurance

Job summary

BRAIN AND SPINE CENTER PLC in Chandler, AZ is seeking a professional Patient Check-In/Front Desk Coordinator to create a positive patient experience, manage check-in, scheduling, and front-office flows with accuracy and courtesy.

You will greet patients, verify demographics, collect payments, maintain confidentiality under HIPAA, coordinate with providers and billing, and help sustain a patient-centered, organized front desk.

Qualifications

• Strong customer service skills and friendly demeanor.
• Familiarity with HIPAA and patient privacy practices.
• Ability to enter and verify patient data accurately.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Collect copays, balances, and other patient payments when applicable.
• Ensure all required patient paperwork and forms are completed.
• Confirm and update insurance information and identification.
• Notify clinical staff when patients arrive and maintain accurate patient flow.
• Answer incoming phone calls and direct calls to the appropriate department or staff member.
• Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
• Monitor the waiting room and communicate delays appropriately.
• Handle patient questions and concerns professionally and know when to escalation issues to management or clinical staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the front desk and waiting area organized and professional.
• Document patient interactions and relevant information accurately.
• Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
• Follow all clinic policies and procedures.
• Help maintain a positive, respectful, and team-oriented work environment.

Skills

Customer service

HIPAA compliance

Data entry

Tools

Scheduling software

Job description

BRAIN AND SPINE CENTER PLC in Chandler, AZ is seeking a professional Patient Check-In/Front Desk Coordinator to create a positive patient experience, manage check-in, scheduling, and front-office flows with accuracy and courtesy.

You will greet patients, verify demographics, collect payments, maintain confidentiality under HIPAA, coordinate with providers and billing, and help sustain a patient-centered, organized front desk.