Patient CheckIn Front Desk Coordinator

BRAIN AND SPINE CENTER PLC; Chandler (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Dental insurance

Job summary

BRAIN AND SPINE CENTER PLC in Chandler, AZ is seeking a professional Patient Check-In/Front Desk Coordinator to create a positive patient experience, manage check-in, scheduling, and front-office flows with accuracy and courtesy.

You will greet patients, verify demographics, collect payments, maintain confidentiality under HIPAA, coordinate with providers and billing, and help sustain a patient-centered, organized front desk.

Qualifications

• Strong customer service skills and friendly demeanor.
• Familiarity with HIPAA and patient privacy practices.
• Ability to enter and verify patient data accurately.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and verify demographic, insurance, and contact information.
• Collect copays, balances, and other patient payments when applicable.
• Ensure all required patient paperwork and forms are completed.
• Confirm and update insurance information and identification.
• Notify clinical staff when patients arrive and maintain accurate patient flow.
• Answer incoming phone calls and direct calls to the appropriate department or staff member.
• Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
• Monitor the waiting room and communicate delays appropriately.
• Handle patient questions and concerns professionally and know when to escalation issues to management or clinical staff.
• Maintain patient confidentiality and follow HIPAA requirements.
• Keep the front desk and waiting area organized and professional.
• Document patient interactions and relevant information accurately.
• Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
• Follow all clinic policies and procedures.
• Help maintain a positive, respectful, and team-oriented work environment.

Skills

Customer service

HIPAA compliance

Data entry

Tools

Scheduling software

Job description

Benefits:

Paid time off

401(k) matching

Dental insurance

Position Overview We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.

Key Responsibilities

Greet patients warmly and professionally upon arrival.

Check patients in and verify demographic, insurance, and contact information.

Collect copays, balances, and other patient payments when applicable.

Ensure all required patient paperwork and forms are completed.

Confirm and update insurance information and identification.

Notify clinical staff when patients arrive and maintain accurate patient flow.

Answer incoming phone calls and direct calls to the appropriate department or staff member.

Schedule, reschedule, and confirm patient appointments according to clinic guidelines.

Monitor the waiting room and communicate delays appropriately.

Handle patient questions and concerns professionally and know when to escalation issues to management or clinical staff.

Maintain patient confidentiality and follow HIPAA requirements.

Keep the front desk and waiting area organized and professional.

Document patient interactions and relevant information accurately.

Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.

Follow all clinic policies and procedures.

Help maintain a positive, respectful, and team-oriented work environment.