Patient Service Specialist – Front Desk & Scheduling

Abrazo Health; Goodyear (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Abrazo Brain and Spine West Campus in Goodyear, AZ is seeking a non-exempt medical office professional to manage front office processes in a physician practice.

As a front desk liaison, you will greet patients, verify demographics, schedule appointments, collect co-pays, post charges, and help patients navigate the portal and referrals. You will support the care team, ensure HIPAA compliance, and contribute to a positive patient experience with attentive service.

Qualifications

• High school diploma or GED required.
• One year of customer service experience, preferably in a hospital or physician office setting.

Responsibilities

• Greet patients entering the practice.
• Manage office communications, including answering phones, confirming and rescheduling appointments.
• Check in patients, collect demographics, verify insurance, and enter data into the electronic system.
• Check out patients and assist with referrals and scheduling.
• Collect co-pays and post charges.
• Process charge entries and patient balances.
• Disseminate information about office policies and practice information.
• Explain the patient portal and assist with enrollment.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma/GED

Tools

Electronic medical records

Job description

Abrazo Brain and Spine West Campus in Goodyear, AZ is seeking a non-exempt medical office professional to manage front office processes in a physician practice.

As a front desk liaison, you will greet patients, verify demographics, schedule appointments, collect co-pays, post charges, and help patients navigate the portal and referrals. You will support the care team, ensure HIPAA compliance, and contribute to a positive patient experience with attentive service.