Patient Services Specialist: Front Desk & Patient Experience

Barrow-Brain-and-Spin; Phoenix (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical plans (HRA/HDHP/HSA)

Dental plan

Vision plan

Disability coverage

Life/AD&D coverage

Voluntary Life/AD&D

Voluntary Critical Illness

Accident coverage

Paid Holidays

Next day pay

Job summary

Barrow Brain and Spine in Phoenix, AZ is seeking a Patient Services Specialist to join our world-class team. In this role you will warmly greet patients, collect co-pays, verify demographics and insurance information, and ensure records are accurate in Athenaone and Phreesia.

You will answer phones, transfer callers to the right staff, notify the physician office of arrivals, and help create an extraordinary patient experience.

Qualifications

• Prior experience in a medical office setting is preferred but training is available.
• Experience with patient check-in and insurance information is beneficial.

Responsibilities

• Warmly greet patients, guests, vendors, and visitors.
• Update patient demographics and insurance information.
• Collect co-pays and issue receipts.
• Maintain accurate records in Athenaone and Phreesia.
• Answer phones and transfer calls to appropriate staff.
• Notify physician office and clinic staff of patient arrivals.
• Help create an extraordinary patient experience.

Skills

Medical office experience

Tools

Athenaone

Phreesia

Job description

Barrow Brain and Spine in Phoenix, AZ is seeking a Patient Services Specialist to join our world-class team. In this role you will warmly greet patients, collect co-pays, verify demographics and insurance information, and ensure records are accurate in Athenaone and Phreesia.

You will answer phones, transfer callers to the right staff, notify the physician office of arrivals, and help create an extraordinary patient experience.