Patient-Centric Front Desk Assistant - Cardiovascular Institute

OSF HealthCare; Ottawa (IL); On-site; USD 25,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. As the face of the office, you will handle reception, scheduling, co-pay collection and basic clerical duties, creating a patient-first impression in person or over the phone.

A High School or GED is required, plus typing, filing and basic Microsoft applications. Prior customer service experience is required; medical terminology knowledge and EMR experience are a plus.

Qualifications

• High School diploma or GED required.
• Experience in customer service is required.
• Typing, filing and telephone skills are essential.
• Basic proficiency with Microsoft Office applications.
• Excellent customer service skills are required.

Responsibilities

• Greet patients and families and manage inquiries in person or over the phone.
• Handle reception duties, scheduling and patient registrations.
• Collect co-pays and assist with billing communication as needed.
• Coordinate with providers, office staff and insurers to meet patient needs.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft applications

Education

High School or GED

Tools

EMR systems

Medical terminology

ICD-10/CPT codes

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. As the face of the office, you will handle reception, scheduling, co-pay collection and basic clerical duties, creating a patient-first impression in person or over the phone.

A High School or GED is required, plus typing, filing and basic Microsoft applications. Prior customer service experience is required; medical terminology knowledge and EMR experience are a plus.