Front Office Assistant Cardiovascular Institute

OSF HealthCare; Ottawa (IL); On-site; USD 25,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families. As the face of the office, you will handle reception, scheduling, co-pay collection and basic clerical duties, creating a patient-first impression in person or over the phone.

A High School or GED is required, plus typing, filing and basic Microsoft applications. Prior customer service experience is required; medical terminology knowledge and EMR experience are a plus.

Qualifications

• High School diploma or GED required.
• Experience in customer service is required.
• Typing, filing and telephone skills are essential.
• Basic proficiency with Microsoft Office applications.
• Excellent customer service skills are required.

Responsibilities

• Greet patients and families and manage inquiries in person or over the phone.
• Handle reception duties, scheduling and patient registrations.
• Collect co-pays and assist with billing communication as needed.
• Coordinate with providers, office staff and insurers to meet patient needs.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft applications

Education

High School or GED

Tools

EMR systems

Medical terminology

ICD-10/CPT codes

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.