Patient-Focused Front Desk Assistant

OSF HealthCare; Oak Lawn (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a busy medical office. You will be the face of the office, handling reception, scheduling, registration, and co-pay collection, while coordinating with providers and insurance companies to ensure seamless patient flow.

The role requires high school education or GED, strong communication and typing skills, and proficiency with basic Microsoft Office applications.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft application proficiency.
• Excellent Customer Service skills.

Responsibilities

• Greet patients and families, answer phones, and schedule appointments.
• Process registrations, co-pays, and patient information with accuracy.
• Coordinate with providers and insurance companies regarding benefits and authorizations.
• Maintain efficient front desk operations and adhere to office guidelines.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft Office

Education

High School or GED

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a busy medical office. You will be the face of the office, handling reception, scheduling, registration, and co-pay collection, while coordinating with providers and insurance companies to ensure seamless patient flow.

The role requires high school education or GED, strong communication and typing skills, and proficiency with basic Microsoft Office applications.