Patient Care Unit Coordinator - Evenings & Float Pool

Boston Medical Center; Boston (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Boston Medical Center is seeking a Unit Coordinator for the Float Pool. The role supports nursing and clinical teams by handling clerical tasks, patient information, scheduling, and front desk operations in a fast-paced hospital setting.

Evening shifts include every other weekend and holiday coverage. The position emphasizes customer service, effective communication, and collaboration with multiple hospital departments to improve patient and family experience.

Qualifications

• Requires a high school education or GED.
• One to two years of clerical experience; healthcare setting preferred.
• Strong organizational and multitasking abilities.
• Ability to use computer systems and data entry.
• English proficient with excellent communication.

Responsibilities

• Greet and direct patients, families, and staff with professional, courteous service.
• Coordinate front desk activities and handle clerical duties.
• Answer phones and relay inquiries to appropriate personnel.
• Manage patient information, appointment scheduling, and charting.
• Respond to patient call lights and coordinate with nursing staff.
• Assist with admissions, discharges, and transfer processes.

Skills

Customer service

Clerical work

Medical terminology

Microsoft Office

Telephone skills

Interpersonal skills

Education

High school diploma or GED

Job description

Boston Medical Center is seeking a Unit Coordinator for the Float Pool. The role supports nursing and clinical teams by handling clerical tasks, patient information, scheduling, and front desk operations in a fast-paced hospital setting.

Evening shifts include every other weekend and holiday coverage. The position emphasizes customer service, effective communication, and collaboration with multiple hospital departments to improve patient and family experience.