Patient Care Unit Coordinator

Tufts Medical Center, Inc.; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an administrative professional to coordinate patient activity and information across unit/practice areas, under clinical leadership. You will perform clerical duties, act as a liaison among departments, and support patient care, customer service, and unit operations.

The role emphasizes accurate document handling, bed management, chart preparation, and effective communication while supporting daily business activities in a hands-on healthcare environment.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in healthcare or customer-facing setting.
• Associate's degree preferred.

Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes and related shifts.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit.
• Initiates, assembles and maintains patient charts on the assigned unit in appropriate order; files pertinent data in the patient’s record; prepares charts for Medical Records on discharge.
• Prepares and maintains medical records per hospital standards and policy, including labeling patient name on admission forms and filing papers in medical records.
• Labels patient names and updates bed boards, bedside charts, and computer information (diet, condition, allergies, height, weight).
• Transcribes physician orders to appropriate information sites and completes necessary follow-through.
• Supports effective communication for the nursing unit by answering phones, triaging calls, and relaying messages; coordinates transfers and discharges as needed.
• Utilizes hospital systems to enter and verify orders and generate reports; reports malfunctions to help desk.
• Collaborates with case management, social workers and nursing staff to facilitate follow-up appointments.
• Coordinates communication during emergencies or STAT requests; follows through after off-shift hours.
• Responsible for coordination of unit activities during electronic downtime and timely delivery of time/attendance records.
• Monitors inventory of forms, materials and equipment; tracks and returns rental equipment.
• Attends staff meetings and assists with orientation/training of new unit coordinators.

Skills

Communication skills

Organizational skills

Attention to detail

Time management

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Tufts Medicine is seeking an administrative professional to coordinate patient activity and information across unit/practice areas, under clinical leadership. You will perform clerical duties, act as a liaison among departments, and support patient care, customer service, and unit operations.

The role emphasizes accurate document handling, bed management, chart preparation, and effective communication while supporting daily business activities in a hands-on healthcare environment.