Unit Coordinator: Patient Care & Administrative Liaison

Tufts Medical Center; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine seeks a unit coordinator to provide administrative support, coordinating patient activity and information across units. You will greet patients, assemble charts, and ensure accurate medical records per hospital policy.

The role includes transcribing physician orders, triaging calls, and facilitating follow-up appointments, working under clinical leadership in a busy hospital environment.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in healthcare preferred.
• Associate's degree preferred.
• Excellent communication and organizational skills.
• Strong data entry and accuracy.

Responsibilities

• Coordinate patient flow and information across units per policies.
• Greet and direct patients, visitors, physicians, and staff.
• Manage patient charts and medical records per policy.
• Transcribe physician orders to appropriate information sites.
• Answer phones, triage calls, and relay messages.
• Enter and verify orders in hospital computer systems; report malfunctions.
• Coordinate follow-up appointments and discharge planning.
• Assist with unit activities during downtime.

Skills

Communication skills

Organization

Microsoft Word

Excel

Outlook

Medical terminology

Transcription

Education

High school diploma

Customer service experience

Associate's degree

Tools

Sorian

Hospital EMR

Job description

Tufts Medicine seeks a unit coordinator to provide administrative support, coordinating patient activity and information across units. You will greet patients, assemble charts, and ensure accurate medical records per hospital policy.

The role includes transcribing physician orders, triaging calls, and facilitating follow-up appointments, working under clinical leadership in a busy hospital environment.