Unit Coordinator: Patient Flow & Admin Specialist

Tufts Medicine; Boston (MA); On-site; USD 53,899,000 - 67,366,000; Full time

Job summary

Tufts Medicine is seeking an experienced administrative professional to support hospital operations on a busy unit. You will coordinate patient flow, manage charts, and serve as a liaison among admissions, clinical staff and patient services.

The role requires strong communication, attention to detail, and proficiency with Microsoft Word, Excel and Outlook. Working in a rotating 36-hour schedule, you will handle documentation, data entry and routine reports while maintaining service excellence

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience in healthcare is preferred.
• Associate's degree preferred.
• Strong communication and organizational skills.
• Must be able to use hospital information systems.

Responsibilities

• Coordinate flow of patient activity and information.
• Greet and direct patients, visitors, physicians.
• Assemble and maintain patient charts per policy.
• Prepare and maintain medical records.
• Label patient information and update bed boards.
• Transcribe physician orders to information sites.
• Assist with unit communications and triage calls.
• Support unit during downtime and emergency situations.
• Assist with orientation and training of new coordinators.

Skills

Communication skills

Organizational skills

Confidential handling

MS Office

Professionalism

Cross-functional teamwork

Medical terminology

Problem solving

Education

High school diploma

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Tufts Medicine is seeking an experienced administrative professional to support hospital operations on a busy unit. You will coordinate patient flow, manage charts, and serve as a liaison among admissions, clinical staff and patient services.

The role requires strong communication, attention to detail, and proficiency with Microsoft Word, Excel and Outlook. Working in a rotating 36-hour schedule, you will handle documentation, data entry and routine reports while maintaining service excellence