Hospital Unit Coordinator: Patient Flow & Admin

Tufts Medical Center; Boston (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking a unit coordinator to provide administrative and business support across the organization. This 36 hours/week role includes rotating days, nights, weekends, and holidays, and focuses on clerical and patient flow duties to support operational goals.

Under clinical leadership, the coordinator acts as a liaison among departments, processes patient charts, enters data, coordinates communications, and uses hospital systems to enter and verify orders, schedule, and reports.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience in healthcare preferred.
• Associate's degree preferred.
• Strong communication and organizational skills.

Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning requests, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy.
• Files pertinent data in appropriate patient’s record. Prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records, labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
• Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR, intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
• Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette.
• Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports.
• Reports malfunction to help desk.
• Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
• Coordinates communication during emergency situations or STAT requests or orders.
• Follows through with orders unable to be completed during the off-shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies and equipment inventory.

Skills

Customer service

Communication

Organization

MS Office

Healthcare terminology

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Tufts Medicine is seeking a unit coordinator to provide administrative and business support across the organization. This 36 hours/week role includes rotating days, nights, weekends, and holidays, and focuses on clerical and patient flow duties to support operational goals.

Under clinical leadership, the coordinator acts as a liaison among departments, processes patient charts, enters data, coordinates communications, and uses hospital systems to enter and verify orders, schedule, and reports.