Patient Care Unit Coordinator

tuftsmedicine; Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

Tufts Medicine in Boston is seeking an experienced administrative coordinator to streamline patient flow and information across unit practices. You will handle admissions communication, chart preparation, and liaison with clinical and support departments to maintain service excellence.

The role requires strong clerical skills, data entry, and the ability to follow policies while coordinating with nursing and case management to schedule follow-up appointments and ensure accurate record keeping.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in a healthcare or customer facing setting.

Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record.
• Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
• Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR, intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
• Supports efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette.
• Utilizes hospital computer systems to enter orders, verify orders, retrieve data and generate reports.
• Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
• Follows through with orders unable to be completed during the off-shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies and equipment inventory.
• Assists with orientation and training of new unit coordinators as designated by the department leadership.

Job description

Tufts Medicine in Boston is seeking an experienced administrative coordinator to streamline patient flow and information across unit practices. You will handle admissions communication, chart preparation, and liaison with clinical and support departments to maintain service excellence.

The role requires strong clerical skills, data entry, and the ability to follow policies while coordinating with nursing and case management to schedule follow-up appointments and ensure accurate record keeping.