Clinic Operations & Patient Experience Coordinator

Tufts Medicine; Boston (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine in Boston, MA is seeking an Administrative Support role to assist clinical providers and manage front-office operations. You will coordinate scheduling, patient intake, and revenue cycle tasks while ensuring excellent patient service and accurate documentation.

The role emphasizes routine administrative duties, strong communication, and adherence to confidentiality in a fast-paced hospital setting, with opportunities to contribute to performance improvement projects.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments and follow-ups, labs, and surgical bookings.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, and takes messages in office or call center.
• Greets and checks-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance, including registration accuracy and insurance verification.
• Collects copayments.
• Prepares medical records and loads data into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks: faxing, filing, mailing, supplies, calendar management.
• Provides clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Good communications

Interpersonal skills

Organizational skills

Multitasking

Flexibility

Third-party billing knowledge

Education

High School diploma

Tools

Microsoft Office

Scheduling applications

Job description

Tufts Medicine in Boston, MA is seeking an Administrative Support role to assist clinical providers and manage front-office operations. You will coordinate scheduling, patient intake, and revenue cycle tasks while ensuring excellent patient service and accurate documentation.

The role emphasizes routine administrative duties, strong communication, and adherence to confidentiality in a fast-paced hospital setting, with opportunities to contribute to performance improvement projects.