Patient Care Support Specialist – Medical Equipment

ProCar; Meridian (ID); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with company match

Health Insurance

Job summary

ProCare Medical Equipment in Meridian, ID is seeking a high-energy Customer Service Representative to support patients, families, and healthcare partners with empathy and efficiency. The role emphasizes accurate data entry, order processing, and timely coordination of deliveries.

The ideal candidate is detail-oriented, multitasks well, and communicates clearly while delivering outstanding service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills including Microsoft Office.
• Excellent typing speed and accuracy.
• Ability to de-escalate conversations with empathy.

Responsibilities

• Answer inbound calls and provide exceptional customer support.
• Make outbound calls to coordinate care, follow up, and solve issues.
• Take orders and accurately enter data into our systems.
• Coordinate deliveries with drivers to ensure timely service.
• Troubleshoot equipment issues over the phone.
• Educate customers on the right medical equipment for their needs.
• Communicate across departments to keep everything running smoothly.
• Support patients and providers through fast, effective problem-solving.

Skills

Multitasking

Organizational skills

Team player

Strong computer skills

Typing speed

Empathy

Clear communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ProCare Medical Equipment in Meridian, ID is seeking a high-energy Customer Service Representative to support patients, families, and healthcare partners with empathy and efficiency. The role emphasizes accurate data entry, order processing, and timely coordination of deliveries.

The ideal candidate is detail-oriented, multitasks well, and communicates clearly while delivering outstanding service in a fast-paced environment.