Customer Service Manager: Lead Healthcare Ops & Team Growth

ProCar; Meridian (ID); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Paid time off

Team-oriented culture

Meaningful impact on patients' lives

Job summary

ProCare Medical Equipment in Meridian, ID is seeking a Customer Service Manager (Healthcare Operations) to lead a high-performing CSR team and improve operational processes. The role focuses on delivering exceptional customer experiences and coordinating with operations, sales, and billing to ensure seamless service.

You will coach, develop leaders, monitor performance, and drive improvements that enhance customer satisfaction and efficiency across the organization.

Qualifications

• 3+ years of leadership experience in customer service, healthcare, medical equipment, healthcare administration, or related field.
• Proven ability to manage and develop teams.
• Strong problem-solving and conflict-resolution skills.
• Exceptional written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience using Microsoft Office and business software systems.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Conduct daily huddles, one-on-one coaching, and performance reviews.
• Build a culture of accountability, teamwork, and customer excellence.
• Identify and develop future leaders within the department.
• Oversee the daily operations of CSR team and act as liaison between customers, operations, sales, billing, and leadership.
• Collaborate with warehouse, delivery, billing, and sales teams to ensure seamless service.
• Audit orders and processes for accuracy and compliance.
• Analyze trends and implement solutions to improve efficiency and reduce errors.
• Track KPIs like customer satisfaction, response times, order accuracy, escalation rates, and team productivity.

Skills

Leadership

Customer service

Healthcare experience

Problem solving

Communication

Task prioritization

Microsoft Office

Job description

ProCare Medical Equipment in Meridian, ID is seeking a Customer Service Manager (Healthcare Operations) to lead a high-performing CSR team and improve operational processes. The role focuses on delivering exceptional customer experiences and coordinating with operations, sales, and billing to ensure seamless service.

You will coach, develop leaders, monitor performance, and drive improvements that enhance customer satisfaction and efficiency across the organization.