Patient Care & Support Specialist (Medical Equipment)

Quipt Home Medical, Corp.; Alaska; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrers and commercial accounts. You will handle inquiries, verify information and process orders with accuracy.

The role requires strong communication, attention to detail, and the ability to navigate insurance verification, billing and documentation. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• High School Diploma or equivalent.
• Previous clerical or customer service experience.
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone line).
• Strong communication skills with capacity to make independent decisions.
• Medicare/Medicaid and insurance billing experience preferred.

Responsibilities

• Answer the telephone with a professional greeting and take complete, accurate messages.
• Greet visitors and direct them to the appropriate personnel.
• Process customer orders timely and accurately in the system.
• Verify insurance eligibility and patient financial responsibilities.
• Handle complaints courteously and document follow-up actions.
• Maintain patient files and assist with quality assurance reports.
• Instruct customers on proper use of equipment and provide instruction sheets.
• Adhere to company policies and procedures and support training programs.

Skills

Strong communication

Interpersonal skills

Office etiquette

Problem solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical is seeking a Customer Service Representative to be the first point of contact for patients, caregivers, referrers and commercial accounts. You will handle inquiries, verify information and process orders with accuracy.

The role requires strong communication, attention to detail, and the ability to navigate insurance verification, billing and documentation. This is a full-time, on-site position with comprehensive benefits.