Customer Service Representative (Medical Equipment)

ProCar; Meridian (ID); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Holidays

401(k) with company match

Health Insurance

Descripción de la vacante

ProCare Medical Equipment in Meridian, ID is seeking a high-energy Customer Service Representative to support patients, families, and healthcare partners with empathy and efficiency. The role emphasizes accurate data entry, order processing, and timely coordination of deliveries.

The ideal candidate is detail-oriented, multitasks well, and communicates clearly while delivering outstanding service in a fast-paced environment.

Formación

• High school diploma or equivalent required.
• Strong computer skills including Microsoft Office.
• Excellent typing speed and accuracy.
• Ability to de-escalate conversations with empathy.

Responsabilidades

• Answer inbound calls and provide exceptional customer support.
• Make outbound calls to coordinate care, follow up, and solve issues.
• Take orders and accurately enter data into our systems.
• Coordinate deliveries with drivers to ensure timely service.
• Troubleshoot equipment issues over the phone.
• Educate customers on the right medical equipment for their needs.
• Communicate across departments to keep everything running smoothly.
• Support patients and providers through fast, effective problem-solving.

Conocimientos

Multitasking

Organizational skills

Team player

Strong computer skills

Typing speed

Empathy

Clear communication

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (Medical Equipment)

Full Time Meridian, ID, US

7 days ago Requisition ID: 1038

Salary Range: $18.00 To $20.00 Annually

Join the Team That’s Raising the Standard in Patient Care

Customer Service Representative | ProCare Medical Equipment – Meridian, ID

At ProCare Medical Equipment, we’re not just delivering equipment—we’re delivering care, dignity, and peace of mind to patients and providers every single day.

We’re growing fast, and we’re looking for a high-energy, solutions-driven Customer Service Representative who thrives in a fast-paced environment, loves helping people, and takes pride in getting the details right.

If you’re someone who can stay calm under pressure, solve problems on the fly, and turn a frustrated caller into a loyal customer—you’re exactly who we’re looking for.

What You’ll Be Doing

You’ll be the voice of ProCare—supporting patients, families, and healthcare partners with professionalism and empathy.

• Answer inbound calls and provide exceptional customer support
• Make outbound calls to coordinate care, follow up, and solve issues
• Take orders and accurately enter data into our systems
• Coordinate deliveries with drivers to ensure timely service
• Troubleshoot equipment issues over the phone
• Educate customers on the right medical equipment for their needs
• Communicate across departments to keep everything running smoothly
• Support patients and providers through fast, effective problem-solving

What Makes You a Great Fit

We’re looking for someone who brings both heart and hustle:

• You can multitask without missing the details
• You stay organized—even when things get busy
• You’re independent, but also a strong team player
• You have strong computer skills (Microsoft Office is a must)
• You type quickly and accurately
• You know how to de-escalate tough conversations with confidence and empathy
• You’re comfortable on the phone and communicate clearly
• You genuinely enjoy helping people

Required:

• High school diploma or equivalent

We believe great care starts with a great team—and we invest in ours.

After your 90-day onboarding period, you’ll be eligible for:

• Paid Time Off
• Paid Holidays
• 401(k) with company match
• Health Insurance

Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Location: In-office | Meridian, Idaho

We work hard, move fast, and genuinely care about each other.
Our team culture is built on accountability, teamwork, and showing up for our customers when it matters most.

We don’t just say we value our people—you’ll feel it.