Customer Service Representative - Meridian, ID

ProCar; Meridian (ID); On-site; USD 16,000 - 18,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with company match

Health Insurance

Job summary

ProCare Medical Equipment in Meridian, Idaho is hiring a high-energy Customer Service Representative to provide outstanding support to patients and providers. This full-time, in-office role requires strong computer skills, careful data entry, and the ability to de-escalate challenging calls.

You’ll answer inbound calls, make outbound follow-ups, coordinate deliveries, and educate customers on the right equipment.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to de-escalate conversations.
• Proficiency with Microsoft Office.

Responsibilities

• Answer inbound calls and provide patient/customer support.
• Make outbound calls to coordinate care and follow up.
• Take orders and enter data accurately into our systems.
• Coordinate deliveries with drivers to ensure timely service.
• Troubleshoot equipment issues over the phone.
• Educate customers on appropriate medical equipment.
• Communicate across departments to keep operations smooth.
• Support patients and providers with fast problem-solving.

Skills

Multitasking

Organization

Team player

Microsoft Office

Typing speed

De-escalation

Clear communication

Empathy

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Meridian, ID

Full Time Meridian, ID, US

Salary Range: $16.00 To $18.00 Annually

Join the Team That’s Raising the Standard in Patient Care

Customer Service Representative | ProCare Medical Equipment – Meridian, ID

At ProCare Medical Equipment, we’re not just delivering equipment—we’re delivering care, dignity, and peace of mind to patients and providers every single day.

We’re growing fast, and we’re looking for a high-energy, solutions-driven Customer Service Representative who thrives in a fast-paced environment, loves helping people, and takes pride in getting the details right.

If you’re someone who can stay calm under pressure, solve problems on the fly, and turn a frustrated caller into a loyal customer—you’re exactly who we’re looking for.

What You’ll Be Doing

• Answer inbound calls and provide exceptional customer support
• Make outbound calls to coordinate care, follow up, and solve issues
• Take orders and accurately enter data into our systems
• Coordinate deliveries with drivers to ensure timely service
• Troubleshoot equipment issues over the phone
• Educate customers on the right medical equipment for their needs
• Communicate across departments to keep everything running smoothly
• Support patients and providers through fast, effective problem-solving

What Makes You a Great Fit

We’re looking for someone who brings both heart and hustle:

• You can multitask without missing the details
• You stay organized—even when things get busy
• You’re independent, but also a strong team player
• You have strong computer skills (Microsoft Office is a must)
• You type quickly and accurately
• You know how to de-escalate tough conversations with confidence and empathy
• You’re comfortable on the phone and communicate clearly
• You genuinely enjoy helping people

Required:

• High school diploma or equivalent

We believe great care starts with a great team—and we invest in ours.

After your 90-day onboarding period, you’ll be eligible for:

• Paid Time Off
• Paid Holidays
• 401(k) with company match
• Health Insurance

Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Location: In-office | Meridian, Idaho

We work hard, move fast, and genuinely care about each other.
Our team culture is built on accountability, teamwork, and showing up for our customers when it matters most.

We don’t just say we value our people—you’ll feel it.

If you’re looking for more than “just a job” and want to be part of a team that makes a difference every day—we want to hear from you.