Healthcare CS Manager | Lead Ops & Team Growth

ADP, Inc.; Meridian (ID); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Paid time off

Team-oriented culture

Meaningful impact on patients' lives

Job summary

ProCare Medical Equipment in Meridian, ID is seeking an experienced Customer Service Manager who can lead a high-performing CSR team, improve processes, and deliver an exceptional patient-focused experience. You will oversee daily operations, coach staff, drive customer satisfaction metrics, coordinate with sales, billing, and operations, and implement service improvements that reduce errors.

This full-time role offers competitive pay, benefits, and opportunities to advance within healthcare

Qualifications

• 3+ years of leadership experience in customer service, healthcare, medical equipment, healthcare administration, or a related field.
• Proven ability to manage and develop teams.
• Strong problem-solving and conflict-resolution skills.
• Exceptional written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience using Microsoft Office and business software systems.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Oversee daily CSR operations and cross-functional collaboration with operations, sales, and billing.
• Conduct meetings, coaching, and performance reviews to drive accountability.
• Monitor customer satisfaction and implement improvement initiatives.
• Audit orders and processes for accuracy and compliance; reduce errors.

Skills

Leadership

Communication

Problem-solving

Prioritization

Tools

Microsoft Office

Job description

ProCare Medical Equipment in Meridian, ID is seeking an experienced Customer Service Manager who can lead a high-performing CSR team, improve processes, and deliver an exceptional patient-focused experience. You will oversee daily operations, coach staff, drive customer satisfaction metrics, coordinate with sales, billing, and operations, and implement service improvements that reduce errors.

This full-time role offers competitive pay, benefits, and opportunities to advance within healthcare