Patient Care & Support Specialist

Lincare Holdings Inc.; Yorktown (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings Inc. is seeking a customer service focused employee in the Indiana area. This role involves communicating with customers, answering questions, educating on products/services, and ensuring accurate record keeping and order entry.

Compliance with physician orders and data accuracy are essential. The position emphasizes training support for staff and careful handling of dosage and frequency information, with routine updates to customer records.

Qualifications

• Read and analyze patient orders
• Communicate effectively with coworkers and patients alike
• Help with training of employees
• Calculate figures and amounts related to frequency and doses dispensed
• Follow oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Documentation

Data entry

Training assistance

Dosage calculation

Education

High School Diploma or GED

Tools

Computer system

Job description

Lincare Holdings Inc. is seeking a customer service focused employee in the Indiana area. This role involves communicating with customers, answering questions, educating on products/services, and ensuring accurate record keeping and order entry.

Compliance with physician orders and data accuracy are essential. The position emphasizes training support for staff and careful handling of dosage and frequency information, with routine updates to customer records.