Patient Care & Support Specialist — Training & Growth

Lincare Holdings Inc.; Bensenville (IL); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental and vision

Paid time off

Tuition reimbursement

Retirement savings

Employee discounts

Referral program

Descrizione del lavoro

Lincare Holdings Inc. is seeking a detail-oriented representative to assist customers by answering questions, resolving problems, and supporting physician-directed care.

The role involves inbound and outbound calls, documenting interactions, updating orders and demographics, and educating customers about products and services. Strong communication and basic computer entry skills are required, with opportunities for training and advancement.

Competenze

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Mansioni

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Conoscenze

Doc analysis

Customer comms

Train staff

Numerical calc

Instructions adherence

Formazione

High School Diploma / GED

Strumenti

Computer entry

Descrizione del lavoro

Lincare Holdings Inc. is seeking a detail-oriented representative to assist customers by answering questions, resolving problems, and supporting physician-directed care.

The role involves inbound and outbound calls, documenting interactions, updating orders and demographics, and educating customers about products and services. Strong communication and basic computer entry skills are required, with opportunities for training and advancement.