Customer Service Representative I

Indiana University Health; Bloomington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K retirement match

Tuition reimbursement

EAP counseling

Wellness program incentives

Job summary

Indiana University Health is seeking team members who are passionate about helping patients and delivering compassionate service in a fast-paced urgent care setting in Bloomington. You will respond to patient inquiries by phone and email, gather information, and document interactions for scheduling and database accuracy.

We value teamwork and reliability; the role requires 0-3 years of experience, a high school diploma, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 0–3 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Skills

Time management

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 7:45am-8:15pm (10/12 hour shifts)
Saturday & Sunday 7:45am-6:15pm
Holiday availability required.

WORK LOCATION

Bloomington East Urgent Care

• need to be available to work at Bloomington West Urgent Care, if needed

Key Responsibilities

• Responds to patient/customer inquiries via phone and email in a timely and professional manner.
• Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
• Collaborate with other departments for issue resolutions as necessary.
• Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
• Processes orders, exchanges, and other service requests.
• Maintains professionalism and a positive attitude in all patient/customer interactions.

Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.