Patient Care Support Specialist

Byram Healthcare Centers Inc; Denver (CO); In loco; USD 26.000 - 37.000; Tempo pieno

Descrizione del lavoro

Accendra Health is seeking a patient-focused Inbound Call Center Representative to deliver outstanding service in a busy environment. You will educate patients on products, process orders, and support physicians and caregivers across multiple platforms.

Requirements include a High School Diploma or equivalent and 1–2 years of customer service experience, with strong written and verbal communication skills. The role offers benefits and a path to growth within Accendra Health.

Competenze

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.

Mansioni

• Handle inbound calls from patients and healthcare professionals.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs in a high-volume inbound call center.
• Perform other duties as required.

Conoscenze

Customer service

Communication

Adaptability

Teamwork

Formazione

High School Diploma or equivalent

Strumenti

MS Office

Navigate multiple platforms

Descrizione del lavoro

Accendra Health is seeking a patient-focused Inbound Call Center Representative to deliver outstanding service in a busy environment. You will educate patients on products, process orders, and support physicians and caregivers across multiple platforms.

Requirements include a High School Diploma or equivalent and 1–2 years of customer service experience, with strong written and verbal communication skills. The role offers benefits and a path to growth within Accendra Health.