Inbound Patient Care & Order Support Specialist

Accendra Health, Inc.; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short-and long-term disability

Employee Assistance Program

Parental leave

Domestic partner benefits

Job summary

Accendra Health, Inc. in Worcester, MA is seeking a Customer Service Associate to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, place orders, and coordinate with referrals to ensure timely delivery.

The role requires a High School diploma and 1-2 years of customer service experience, with strong written and verbal communication. Proficiency with MS Office and multi-platform navigation is essential for success.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI targets.
• Perform other duties as required.

Skills

Customer service

Call center experience

Communication skills

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health, Inc. in Worcester, MA is seeking a Customer Service Associate to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, place orders, and coordinate with referrals to ensure timely delivery.

The role requires a High School diploma and 1-2 years of customer service experience, with strong written and verbal communication. Proficiency with MS Office and multi-platform navigation is essential for success.