Patient Care & Inbound Support Specialist

Byram Healthcare; Denver (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability insurance

Employee assistance program

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a Customer Service Representative in Denver, CO to deliver a positive patient experience by educating on products and services, addressing concerns, and processing orders in a high-volume call center.

The role requires 1-2 years in customer service, strong communication, and MS Office proficiency. Benefit-inclusive, with competitive healthcare, PTO, and 401(k) options.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and ability to navigate multiple platforms.

Responsibilities

• Handle inbound calls from patients and healthcare professionals.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Assist patients using knowledge of brand therapies.
• Work with the team to meet KPI targets.

Skills

Customer service

Call center experience

MS Office

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is seeking a Customer Service Representative in Denver, CO to deliver a positive patient experience by educating on products and services, addressing concerns, and processing orders in a high-volume call center.

The role requires 1-2 years in customer service, strong communication, and MS Office proficiency. Benefit-inclusive, with competitive healthcare, PTO, and 401(k) options.