Patient Care & Order Support Specialist (In-Office)

Byram Healthcare Centers Inc; Lansing (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Parental leave

Job summary

Accendra Health is seeking a patient-focused Customer Service Representative to process orders and educate patients on products and services. This in-office role requires strong communication and the ability to handle multiple platforms with attention to KPIs.

You will call patients and referrals, support order entry, and collaborate with healthcare professionals and the sales team. Accendra Health offers comprehensive benefits and equal opportunity employment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Skills

Communication

Customer service

Call center

Product knowledge

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is seeking a patient-focused Customer Service Representative to process orders and educate patients on products and services. This in-office role requires strong communication and the ability to handle multiple platforms with attention to KPIs.

You will call patients and referrals, support order entry, and collaborate with healthcare professionals and the sales team. Accendra Health offers comprehensive benefits and equal opportunity employment.