Patient Care & Order Specialist

Byram Healthcare Centers Inc; Boston (MA); Sur place; USD 29 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Short- & long-term disability coverage

Teammate Assistance Program

Résumé du poste

Accendra Health in Boston is seeking a Customer Service Representative to educate patients on products and services, address concerns, and place supply orders in a high-volume inbound call center.

The role requires strong communication skills, 1-2 years of customer service experience, and proficiency with MS Office and order-entry platforms. You will collaborate with healthcare professionals and sales teams while delivering quality patient care.

Qualifications

• 1-2 years of customer service experience required

Responsabilités

• Review and process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Communicate effectively with patients, teammates, healthcare professionals and sales team
• Consistently meet required KPI’s
• Perform other duties as required

Connaissances

Customer service

Call center

Communication

MS Office

Order entry

Formation

High School Diploma or equivalent

Outils

MS Office

Order entry platforms

Description du poste

Accendra Health in Boston is seeking a Customer Service Representative to educate patients on products and services, address concerns, and place supply orders in a high-volume inbound call center.

The role requires strong communication skills, 1-2 years of customer service experience, and proficiency with MS Office and order-entry platforms. You will collaborate with healthcare professionals and sales teams while delivering quality patient care.