Patient Care & Order Support Specialist

Byram Healthcare; Bothell (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health, Bothell, WA, is seeking a Customer Service Representative to deliver a positive experience for patients, educating them on products and services and placing orders in a high-volume inbound call center.

Ideal candidates have 1–2 years in customer service, strong communication, and proficiency with MS Office. On-site with potential hybrid work after 6 months, a comprehensive benefits package is included.

Qualifications

• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficiency with MS Office and navigating multiple platforms.
• Ability to learn our brand products and therapies.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Meet required KPI’s consistently.
• Perform other duties as required.

Skills

Customer service

Call center

Communication skills

MS Office

Multi-platform navigation

Education

High School Diploma or equivalent

Tools

CRM software

MS Office

Job description

Accendra Health, Bothell, WA, is seeking a Customer Service Representative to deliver a positive experience for patients, educating them on products and services and placing orders in a high-volume inbound call center.

Ideal candidates have 1–2 years in customer service, strong communication, and proficiency with MS Office. On-site with potential hybrid work after 6 months, a comprehensive benefits package is included.