Healthcare Inbound Customer Service Specialist

Accendra Health, Inc.; Denver (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

PTO

Disability insurance

Life insurance

Parental leave

Job summary

Accendra Health, Inc. in Denver, CO seeks a Customer Service Representative to deliver a positive patient experience. You will educate on products, address concerns, and place supply orders in a high-volume inbound environment.

The role requires a High School Diploma or equivalent and 1–2 years of customer service experience, with call center exposure preferred. Proficiency in MS Office and strong communication are essential.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred; strong written and verbal communication.

Responsibilities

• Handle inbound calls from patients and healthcare professionals.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Demonstrate product knowledge to service patients.
• Meet KPIs and provide excellent customer service.

Skills

Customer service

Call center experience

MS Office

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office suite

Job description

Accendra Health, Inc. in Denver, CO seeks a Customer Service Representative to deliver a positive patient experience. You will educate on products, address concerns, and place supply orders in a high-volume inbound environment.

The role requires a High School Diploma or equivalent and 1–2 years of customer service experience, with call center exposure preferred. Proficiency in MS Office and strong communication are essential.