Patient Care & Scheduling Specialist

Sentara Health; South Boston (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Holidays

401(k)/403(b) with employer match

Educational assistance or student loan

Student Debt Pay Down – $10,000

Employer-sponsored wellness programs

Job summary

Sentara Health’s Behavioral Health Services is hiring a full-time Patient Care Specialist in South Boston, VA. The role supports non-clinical office duties, focusing on patient experience, scheduling, and information flow.

Workday is first shift (Days) with typical clinic hours 8:30 AM to 5:00 PM, Monday through Friday. You’ll join a collaborative team in a high-demand clinic environment, performing administrative tasks, managing patient questions, and coordinating with care teams to ensure

Qualifications

• 3 years of customer service experience (Required).
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers (Required).
• HS Diploma is Required; an Associate degree or higher may be considered in lieu of experience.

Responsibilities

• Provide non-clinical support in a physician's office and help ensure a great patient experience.
• Answer phones, schedule appointments, and respond to patient questions.
• Collaborate with team to deliver high-quality patient care support.

Skills

Customer service

Health insurance plans

Medical terminology

Registration & scheduling

Education

HS Diploma

Associate degree or higher (in lieu of experience)

Job description

Sentara Health’s Behavioral Health Services is hiring a full-time Patient Care Specialist in South Boston, VA. The role supports non-clinical office duties, focusing on patient experience, scheduling, and information flow.

Workday is first shift (Days) with typical clinic hours 8:30 AM to 5:00 PM, Monday through Friday. You’ll join a collaborative team in a high-demand clinic environment, performing administrative tasks, managing patient questions, and coordinating with care teams to ensure