Patient Care Specialist: Front Office & Patient Experience

Sentara Health; Hampton (VA); On-site; USD 30,000 - 44,000; Full time

Job summary

Sentara Neurology Specialists in Hampton, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office. Responsibilities include answering phones, scheduling appointments, and assisting patients while ensuring an exceptional experience.

The role requires a HS Diploma and at least 3 years of customer service, plus 1 year of experience with health insurance processes, medical records, or third-party payers.

Qualifications

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered
• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Responsibilities

• Answer phones and schedule appointments.
• Answer patient questions and provide non-clinical support to the physician's office.
• Collaborate with team to ensure excellent patient experience.

Skills

Customer Service

Education

HS Diploma

Associate degree or higher in lieu of experience

Job description

Sentara Neurology Specialists in Hampton, VA is seeking a full-time Patient Care Specialist to provide non-clinical support in a physician's office. Responsibilities include answering phones, scheduling appointments, and assisting patients while ensuring an exceptional experience.

The role requires a HS Diploma and at least 3 years of customer service, plus 1 year of experience with health insurance processes, medical records, or third-party payers.