Patient Care Specialist – Elevate Eye Care Experience

US Eye; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye is seeking a Patient Care Representative to serve as the first and last point of contact for patients across our clinics. You will greet patients, verify information, and manage scheduling, payments, and forms in a fast-paced setting.

Join a patient-centric team that emphasizes friendly service, accuracy, and professionalism. Travel to other locations may be required while maintaining high standards of care and organization.

Qualifications

• High school diploma or equivalent.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Ability to work under pressure and respond to patient requests positively.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Verify information and assist with patient questionnaires and forms.
• Print daily team/physician schedules.
• Attend to walk-in patients and scheduling inquiries.
• Disseminate information using telephone systems and/or computer software systems.
• Cross-check and update next-day charts.
• Maintain an orderly and safe workspace.
• Complete appointment confirmation calls.
• Collect co-pays and balances at check-out.
• Fill out essential reports and forms.
• Additional administrative responsibilities as needed.
• Demonstrated knowledge of materials, methods, instruments, and equipment.
• Ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Multi-task in a fast-paced environment and manage time to meet deadlines.

Skills

Customer service experience

Under pressure and positive patient対応

Education

High school diploma

Tools

Microsoft Office

Job description

US Eye is seeking a Patient Care Representative to serve as the first and last point of contact for patients across our clinics. You will greet patients, verify information, and manage scheduling, payments, and forms in a fast-paced setting.

Join a patient-centric team that emphasizes friendly service, accuracy, and professionalism. Travel to other locations may be required while maintaining high standards of care and organization.