Patient Care Specialist

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sentara Urgent Care Centerville in Virginia Beach is hiring a Flexi Patient Care Specialist to provide non-clinical support in a physician's office and ensure a superior patient experience by handling administrative tasks.

Key duties include answering phones, scheduling appointments, assisting patients with questions, and coordinating with care teams. This role emphasizes teamwork and a patient-first approach, with training and opportunities across Sentara's network.

Qualifications

• 3 years of customer service experience.
• 1 year of health insurance plans, medical records data, medical terminology, registration or scheduling experience.

Responsibilities

• Answer phones and schedule appointments.
• Assist patients with questions and navigate the front desk processes.
• Provide administrative support to the physician office and care team.

Skills

Customer service

Education

HS Diploma

Associate degree or higher

Job description

Sentara Urgent Care Centerville is now hiring a Flexi Patient Care Specialist in Virginia Beach, VA!

Clinic Hours

Monday - Friday, 8:00AM - 8:00PM

Saturday and Sunday 8:00AM - 4:00PM

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office