Patient Care Specialist

Sentara Health Plans; Charlottesville, Northern (VA, KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

Paid Parental & Family Caregiver Leave

401k/403B with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Pet Insurance

Legal Resources Plan

Job summary

Sentara Health Plans in Charlottesville, VA is seeking a Full-time Patient Care Specialist to provide non-clinical support within a physician's office and enhance patient experience. You will answer phones, schedule appointments, and help patients while traveling to several offices in the greater Charlottesville area.

Education required includes a High School Diploma with Associate level consideration; 3 years of customer service experience is needed, plus familiarity with health insurance plans

Qualifications

• Education: HS Diploma or higher; associate level considered in lieu of experience.
• 3 years’ Customer Service experience required.
• Experience with health insurance plans, medical records data or registration preferred.

Responsibilities

• Answer phones and provide patient questions with accurate information.
• Schedule appointments and manage patient registrations.
• Support the physician's office with administrative tasks and travel to multiple sites.

Skills

Customer Service

Phone Support

Scheduling

Education

High School Diploma

Associate Degree or higher in lieu of experience

Tools

Electronic Medical Record

Job description

City/State Charlottesville, VA Work Shift First (Days) Overview: MJH MJMG in Charlottesville, VA is hiring a Full-time Patient Care Specialist! Must be flexible to travel to several offices within the greater Charlottesville area. As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click https://youtu.be/-UFCN2hsXQY to hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Education HS Diploma Associate Level degree or higher in lieu of the required experience will be considered.

Experience 3 years’ Customer Service experience required. 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, scheduling, or Third-Party Payers required. Electronic Medical Record preferred.

Keywords: Patient Care Representative, Customer Service, Talroo-Allied Health, Medical Office

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!