Patient Care Specialist - Clinic Admin & Scheduling Pro

Sentara Healthcare Inc; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sentara Urgent Care Centerville in Virginia Beach is hiring a Flexi Patient Care Specialist to provide non-clinical support in a physician's office and ensure a superior patient experience by handling administrative tasks.

Key duties include answering phones, scheduling appointments, assisting patients with questions, and coordinating with care teams. This role emphasizes teamwork and a patient-first approach, with training and opportunities across Sentara's network.

Qualifications

• 3 years of customer service experience.
• 1 year of health insurance plans, medical records data, medical terminology, registration or scheduling experience.

Responsibilities

• Answer phones and schedule appointments.
• Assist patients with questions and navigate the front desk processes.
• Provide administrative support to the physician office and care team.

Skills

Customer service

Education

HS Diploma

Associate degree or higher

Job description

Sentara Urgent Care Centerville in Virginia Beach is hiring a Flexi Patient Care Specialist to provide non-clinical support in a physician's office and ensure a superior patient experience by handling administrative tasks.

Key duties include answering phones, scheduling appointments, assisting patients with questions, and coordinating with care teams. This role emphasizes teamwork and a patient-first approach, with training and opportunities across Sentara's network.